Description

This series consists of three 4-day-long workshops, completed over the course of 3 to 4 months. During the intervals, participants complete additional projects in their workplaces and present their results to their classmates. The three courses are:

Course 1 - Value stream design for lean healthcare systems

Through a progressive series of hands on simulations, understand the key principles for structuring and managing lean health care operations and the benefits in efficiency and control that ensue. Learn a systematic approach to mapping and assessing current state of a health care value stream such as inpatient care from admission to discharge. Design a future state that implements lean principles to improve value-add patient experience and create work flow. This includes reducing patient queues and synchronizing information flows through application of pull principles. Complete real world case studies with full complexity or, if delivered on site, complete a study in your facilities to create a detailed blueprint for lean transformation an important care delivery operation.

Course 2 - Lean healthcare operations and basic tools

In a series of hands on exercises , apply the key lean tools that support a lean medical operation: 5S workplace organization; ; built-in, visual controls; standardized work and mistake proofing; and setup reduction for applications such as trauma and operating rooms. Explore the principles of pull systems for patient flow management and material controls. When this course is delivered on site, several teams can learn by applying these tools to complete key transformation projects to support the future state design developed for the value stream addressed in Course 1. . Participants will.

Course 3 – Managing a lean healthcare system

Explore the role of people in a lean system that is constantly learning and improving. Apply a variety of team building and problem solving strategies including C4, Six Sigma, and TRIZ, focusing on how to teach these methods to teams. Create a Daily Management System for an effective workplace that teaches and engages team members, fostering higher levels of performance and employee satisfaction. Build a suggestion system that not only allows all medical and support team members to contribute to improved operations, but also enhances their problem solving and communication skills.

Target Audience

This series is designed for change agents and leaders responsible for implementing your transformation strategy and teaching the organization the skills it needs to continuously improve. The series is intellectually rigorous but is tailored to the audience to be appropriate for all team members. When completed as part of the Strategic Transformation Partnership or Community Action Partnership, the series is also physically rigorous, with long working days gathering data, analyzing processes, building things, moving equipment, and a variety of other tasks. We have had CEOs, Presidents, physicians and clinicians, and all levels of administrators, supervisors, and team members successfully complete this series.

Outcomes and Objectives

Become a lean organization

  • Understand the philosophy behind the success of great companies, and how you can use it to lead yours to higher levels of performance and value delivery
  • Describe how a Daily Management System supports the execution of your action plan and builds discipline
  • Assess and design future states for your key value streams to create work flow to improve patient care and safety, effective materials and facilities use
  • Teach lean tools to others in your organization and lead transformation activities.

Become a lean leader

  • Describe the importance of a lean vision and strategic plan and the leader’s role in creating both
  • Gain new insights into leadership roles and behaviors for employee development, focusing on building confidence and commitment

Create a better work culture

  • Describe how to build teams to establish new relationships and new skill sets within your organization – the leader’s role as teacher
  • See the value of standardized work as a cultural change mechanism from multiple perspectives
  • Understand how making changes in the structure of your work systems is the only way to reshape the culture of your organization

We believe the only way to achieve mastery in lean systems is through demonstrating knowledge with results-oriented projects completed in the workplace as part of our overall education program. To earn the certificate, every candidate is required to complete two transformation projects with support from their management. The savings from these projects should pay for the education many times over.

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